Shazam Casino Privacy Policy
This Privacy Policy explains how Shazam Casino collects, uses, and protects personal information when you visit our website, create an account, and use our gaming and related services. It is written for players in Australia and should be read alongside any notices shown to you at the point we collect information.
We aim to be transparent about our practices while keeping the policy practical and easy to navigate. If you choose to use Shazam Casino, you acknowledge that you understand the approach described below, including how information may be processed to operate the site, prevent fraud, and provide customer support.
Information We Collect
Shazam Casino collects information that you provide directly, information generated through your use of the website, and information from permitted third-party sources. The exact categories depend on how you interact with the platform and what features you use.
Information you provide
- Account details such as your name, date of birth, username, password, and contact details you submit during registration.
- Identity and verification information you provide when we need to confirm your identity, age, or payment details.
- Payment and transaction details such as deposit and withdrawal information, payment method identifiers, and transaction references.
- Communications, including messages you send to our support team and any feedback you submit.
Information collected automatically
- Device and usage data such as IP address, device identifiers, browser type, operating system, language settings, and log files.
- Gameplay and activity data, including session timestamps, game interactions, bonus participation, responsible gaming settings, and account history.
- Approximate location data derived from your IP address to help with security, fraud prevention, and service availability.
Information from third parties
Where appropriate and permitted, Shazam Casino may receive information from payment providers, identity verification services, fraud prevention tools, analytics providers, and other service providers supporting account security and platform integrity. We aim to use such information only for compatible purposes and to keep it proportionate to the risks being managed.
How We Use Information
Shazam Casino uses personal information to operate the website, provide gaming services, and maintain a safe environment for players. We only use information where we have a valid reason to do so, and we seek to use the least amount of information necessary for each purpose.
- To create and administer your account, including verifying your age and identity where required.
- To process deposits, withdrawals, chargebacks, and other payment-related activities.
- To provide customer support, respond to requests, and communicate service-related messages.
- To maintain platform security, detect suspicious behaviour, and prevent fraud, account takeover, and other misuse.
- To comply with applicable obligations and to enforce our terms, policies, and game rules.
- To monitor performance and improve website functionality, navigation, and content relevance.
- To manage responsible gaming measures, including limits or restrictions you request or apply.
- To send marketing communications where permitted and based on your preferences, and to measure the effectiveness of campaigns.
We may also use aggregated or de-identified information for reporting and analytics. This type of information is not intended to identify you and is used to understand trends and improve Shazam Casino services.
Cookies and Similar Technologies
Shazam Casino uses cookies and similar technologies (such as pixels and SDKs) to run the website, remember preferences, measure performance, and support marketing activities. Cookies are small files stored on your device that help websites function efficiently and provide reporting information.
Some cookies are set by Shazam Casino, while others may be set by third parties providing services we use. Your browser or device settings typically allow you to manage cookies, including blocking or deleting them; however, certain site features may not work correctly if essential cookies are disabled.
Data Sharing
Shazam Casino does not sell personal information as a standalone product. We share information only when necessary to deliver services, protect the platform, or meet legal or operational requirements.
- Service providers that help us operate the website, such as hosting, analytics, customer support tools, identity checks, and security monitoring.
- Payment processors and financial service providers to facilitate deposits and withdrawals and to manage payment risk.
- Professional advisers, such as legal, audit, or technical consultants, where needed for legitimate business purposes.
- Relevant authorities, regulators, law enforcement, courts, or dispute resolution bodies when we reasonably believe disclosure is necessary to comply with law, respond to lawful requests, or protect rights and safety.
- Prospective buyers or corporate partners in connection with a merger, acquisition, restructuring, or asset sale, subject to appropriate confidentiality and security measures.
When we share personal information, we aim to limit the data to what is necessary and require recipients to handle it responsibly and securely.
Data Security
Shazam Casino uses administrative, technical, and organisational measures designed to protect personal information against unauthorised access, alteration, disclosure, or loss. These measures may include access controls, encryption in transit where appropriate, monitoring for suspicious activity, and staff training.
No system can be guaranteed to be perfectly secure. You also play an important role in protecting your account by choosing a strong password, keeping login details confidential, and notifying us promptly if you believe your account has been compromised.
Data Retention
Shazam Casino retains personal information only for as long as it is needed for the purposes described in this Privacy Policy. Retention periods vary depending on the type of data, the context in which it was collected, and whether we need to keep it to resolve disputes, enforce agreements, maintain accurate records, or meet applicable obligations.
When information is no longer required, we take reasonable steps to delete it, anonymise it, or securely store it with restricted access until deletion is possible.
Your Rights
Depending on your circumstances and applicable privacy standards, you may have rights relating to your personal information held by Shazam Casino. These rights are not always absolute and may be subject to exceptions, such as where we must retain information for security, legal, or operational reasons.
- Access: request a copy of certain personal information we hold about you.
- Correction: ask us to correct inaccurate, incomplete, or outdated information.
- Deletion: request deletion of certain information, where appropriate.
- Restriction or objection: ask us to limit or stop certain processing in specific situations.
- Marketing preferences: opt out of marketing communications where such options are offered.
- Data portability: request transfer of certain information in a commonly used format, where feasible.
To help protect players, we may need to verify your identity before completing certain requests. If you use Shazam Casino through a shared device, remember to log out and manage browser settings to reduce unintended access by others.
Third-Party Services
The Shazam Casino website may integrate tools or content provided by third parties, such as payment gateways, fraud prevention tools, analytics services, or marketing platforms. These third parties may process information under their own privacy policies and terms.
Links to external websites are provided for convenience. Shazam Casino is not responsible for the content or privacy practices of third-party sites, and you should review their policies before providing personal information.
International Transfers (General Only)
Shazam Casino may use service providers and infrastructure located in different jurisdictions. This means your information may be processed or stored outside Australia, depending on where our suppliers operate.
Where international processing occurs, we take reasonable steps to ensure personal information is handled with appropriate safeguards consistent with this Privacy Policy, such as contractual protections, security requirements, and access limitations.
Policy Updates
Shazam Casino may update this Privacy Policy from time to time to reflect changes in our services, technology, or operational practices. When we make updates, we will post the revised version on this page and, where appropriate, provide additional notice through the website or your account.
Your continued use of Shazam Casino after an update takes effect indicates that you have read the current version. If you do not agree with an updated policy, you should stop using the website and close your account where applicable.
Contact Information
If you have questions about this Privacy Policy or how Shazam Casino handles personal information, you can contact our support team at [email protected].
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