Shazam Casino Terms & Conditions
These Terms & Conditions govern your access to and use of the Shazam Casino website and related services (together, the “Services”). They are designed to explain how your account works, what you can expect from Shazam Casino, and what Shazam Casino expects from you.
By creating an account, depositing funds, or otherwise using the Services, you agree to be bound by these Terms & Conditions. If you do not agree, you must not use the Services.
Acceptance of Terms
When you access the Services, you confirm that you have read and understood these Terms & Conditions and that you agree to comply with them. These Terms & Conditions apply to all players and visitors who use any part of the Services, including gameplay, promotions, and account features.
If any part of these Terms & Conditions is unclear, you should seek clarification before placing bets, making deposits, or accepting any bonus or promotion.
Eligibility
You may use Shazam Casino only if you are legally eligible to do so. You must be at least 18 years of age. You are responsible for ensuring that your use of the Services is lawful in your location and circumstances.
Shazam Casino may restrict or refuse access to any person where it reasonably believes eligibility requirements are not met, or where continued access could create legal, regulatory, or risk concerns.
Account Registration
To play for real money, you must open an account and provide accurate, complete, and up-to-date information. You agree not to misrepresent your identity, age, location, or payment details.
Key account rules include:
- One account per person (and, where relevant, per household/device) unless Shazam Casino explicitly approves otherwise.
- You must keep your login details confidential and not allow any third party to use your account.
- You are responsible for all activity on your account unless you can demonstrate unauthorised access that occurred without your fault.
- You must promptly update any changes to your registration details to avoid payment delays and compliance issues.
Shazam Casino may close duplicate accounts and, where appropriate, void related bonuses, free spins, or promotional benefits that were obtained contrary to these Terms & Conditions.
Verification
To protect players and the integrity of the Services, Shazam Casino may request verification information at registration, before withdrawals, or at any other time. Verification requests may include proof of identity, age, address, and payment method ownership.
If you do not provide requested verification within a reasonable time, Shazam Casino may restrict account functions (including deposits, withdrawals, and gameplay), suspend the account, or close it where permitted. Where checks are pending, withdrawals may be delayed until verification is completed.
Deposits
Deposits must be made using payment methods that you are authorised to use. You agree that any funds deposited are not derived from unlawful activity and that you will not use Shazam Casino to transfer money for non-gaming purposes.
Additional deposit principles:
- Deposit availability depends on the payment method and may be subject to processing times and third-party terms.
- Shazam Casino may set method-specific requirements (for example, verification steps) to reduce fraud and chargeback risk.
- Where a deposit is reversed, charged back, or otherwise invalidated, Shazam Casino may void related winnings and recover associated costs to the extent permitted.
Withdrawals
Withdrawals are processed to eligible payment methods, subject to verification and internal review checks. Shazam Casino may require that withdrawals are made back to the same payment method used for deposits, where feasible, to reduce fraud and to confirm ownership.
Important withdrawal notes:
- Withdrawal processing times vary by payment method and may be affected by verification or security reviews.
- Shazam Casino may refuse or delay a withdrawal request where there is a reasonable basis to suspect fraud, account misuse, or a breach of these Terms & Conditions.
- Where a bonus applies, the relevant bonus terms (including wagering requirements) must be satisfied before any associated bonus funds or winnings can be withdrawn.
Bonuses
Shazam Casino may offer promotions such as welcome offers, matched deposits, cashback, tournaments, or free spins. Each promotion is subject to specific terms, which form part of these Terms & Conditions.
You agree that:
- Promotions may be limited by time, territory, payment type, or player segment.
- Wagering requirements, game restrictions, maximum stake rules (if specified), and withdrawal conditions may apply.
- Shazam Casino may refuse, withdraw, or adjust a bonus where it reasonably believes the promotion has been claimed in error, abused, or obtained in breach of these Terms & Conditions.
Where bonus terms conflict with these Terms & Conditions, the promotion-specific terms apply for that promotion only.
Acceptable Use
You agree to use the Services in a lawful, respectful, and fair manner. This includes playing for personal entertainment, keeping your account secure, and complying with the rules of each game.
You must not interfere with the operation of the Services, attempt to access restricted areas, or use the Services in a way that could harm Shazam Casino, other players, or third parties.
Prohibited Activities
The following conduct is not permitted on Shazam Casino and may result in account restrictions, voiding of bets or winnings, and/or closure:
- Using stolen, unauthorised, or third-party payment instruments.
- Collusion, chip-dumping, or coordinated play intended to gain an unfair advantage.
- Any attempt to manipulate game outcomes, exploit software or payout errors, or use known bugs for profit.
- Using automation, scripts, bots, or other tools that replace or reduce human decision-making.
- Creating multiple accounts to obtain bonuses, circumvent limits, or avoid verification or enforcement actions.
- Harassment, threats, hate speech, or abusive communications directed at staff or other users.
- Money laundering, terrorist financing, or any activity intended to disguise the origin of funds.
Where Shazam Casino reasonably suspects prohibited activity, it may apply preventative measures including suspending gameplay, reversing promotional credits, withholding withdrawals pending review, and reporting to relevant authorities where required.
Intellectual Property
All content and materials made available through Shazam Casino, including text, graphics, branding elements, interfaces, and software, are owned by or licensed to Shazam Casino and are protected by applicable intellectual property laws.
You are granted a limited, non-exclusive, non-transferable right to access and use the Services for personal, non-commercial entertainment. You must not copy, modify, distribute, reverse engineer (to the extent not prohibited by law), or create derivative works from any part of the Services without prior written permission.
Limitation of Liability
Shazam Casino provides the Services on an “as available” basis and aims to maintain a secure and reliable experience. However, interruptions, delays, maintenance, third-party failures, or technical errors may occur.
To the extent permitted by applicable law, Shazam Casino will not be liable for losses arising from:
- Service interruptions, latency, system outages, or data transmission issues.
- Errors in game results caused by circumstances beyond Shazam Casino’s reasonable control.
- Your misuse of the Services, including failure to secure your account or device.
- Decisions you make based on information presented through the Services.
Nothing in these Terms & Conditions is intended to exclude or limit any rights that cannot be excluded under applicable law.
Account Suspension
Shazam Casino may suspend, restrict, or close your account where it reasonably believes that:
- You have breached these Terms & Conditions or promotion-specific terms.
- Verification requirements are not met or information provided is misleading.
- There is suspected fraud, chargeback risk, or unauthorised account access.
- Continuation of service could expose Shazam Casino or other players to harm or risk.
Where an account is closed due to a breach, Shazam Casino may void bonuses, promotional winnings, and/or bets impacted by the breach, and may withhold funds to the extent permitted while investigating suspicious activity. Legitimate balances may be returned in accordance with internal review outcomes and applicable legal obligations.
Privacy
Shazam Casino processes personal information to operate the Services, maintain security, provide customer support, and meet operational and compliance needs. Personal information may include registration details, identity and age verification data, payment information, gameplay data, and communications.
Shazam Casino aims to handle personal information responsibly and to use reasonable safeguards appropriate to the nature of the data. For more detail on data categories, purposes, retention, and your choices, please refer to the Privacy Policy available on the website.
Responsible Gambling
Shazam Casino supports responsible gambling and encourages you to treat gambling as entertainment rather than a source of income. You are responsible for managing your play within your means and for seeking help if gambling stops being enjoyable.
Responsible gambling measures may include options that help you manage deposits, time spent playing, cooling-off periods, or self-exclusion. Availability can depend on your account status and the tools presented within the Services at the time of your request.
Amendments
Shazam Casino may update these Terms & Conditions from time to time to reflect changes to the Services, security practices, operational needs, or legal and risk considerations. Updated Terms & Conditions will apply from the time they are published on the website.
If changes materially affect your rights or obligations, Shazam Casino may take reasonable steps to draw them to your attention through the Services. Your continued use of the Services after updates are published indicates your acceptance of the revised Terms & Conditions.
Contact Information
For questions about these Terms & Conditions or your Shazam Casino account, contact customer support at [email protected].
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